dreamjill Privacy Policy

dreamjill ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the dreamjill platform at dreamjill.asia. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected through the dreamjill website, account registration process, payment transactions, customer support interactions, and any other service offered under the dreamjill brand. By registering an account or using the dreamjill platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

For the purposes of the Data Privacy Act of 2012, dreamjill acts as the Personal Information Controller (PIC) in respect of all personal data collected from players and visitors through the dreamjill platform.

As the Personal Information Controller, dreamjill determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine privacy law and PAGCOR regulatory requirements.

Where dreamjill engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to handle your data in accordance with this Privacy Policy and applicable law.

dreamjill collects the following categories of personal data from players and platform visitors:

dreamjill does not collect sensitive personal information as defined under the Data Privacy Act of 2012 (such as health data, political affiliations, or biometric data) unless specifically required for regulatory compliance purposes, in which case your explicit consent will be obtained.

dreamjill collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the dreamjill platform, including IP addresses, device identifiers, browser information, and session activity logs, via cookies and similar tracking technologies.
• Third-party sources: Identity and address verification data obtained from KYC service providers, fraud screening data from anti-money laundering (AML) compliance partners, and payment verification data from e-wallet and banking partners such as GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.

dreamjill uses your personal data for the following purposes:

1. Account management: To create, maintain, and administer your dreamjill player account, including verifying your identity and age (21+ requirement) in compliance with PAGCOR regulations.
2. Transaction processing: To process deposits, withdrawals, and bonus credits through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank).
3. Legal and regulatory compliance: To fulfill our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the dreamjill platform.
5. Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
6. Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion requests.
7. Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the performance and user experience of the dreamjill platform.
8. Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time.

Under the Data Privacy Act of 2012, dreamjill processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the dreamjill Terms & Conditions, including account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, NPC regulations, and other applicable Philippine laws.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

dreamjill does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC and AML compliance providers: Third-party identity verification and anti-money laundering screening services engaged to fulfill our regulatory obligations under PAGCOR licensing conditions and the AMLA.
• Cloud and IT infrastructure providers: Hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory order.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by dreamjill, subject to professional confidentiality obligations.

All third parties with whom dreamjill shares personal data are required to handle such data in accordance with applicable Philippine privacy law and are prohibited from using it for any purpose other than those specified in their agreements with dreamjill.

dreamjill uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.

dreamjill uses the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the dreamjill platform, helping us identify areas for improvement. These are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dreamjill platform.

dreamjill implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and dreamjill's servers
• Encryption of sensitive data at rest, including financial information and identity documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for all internal systems that process personal data
• Regular security audits, vulnerability assessments, and penetration testing
• 24/7 security monitoring and intrusion detection systems
• Staff training on data privacy and security obligations

dreamjill retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymized:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• Gaming activity data: Retained for a minimum of three (3) years following account closure for dispute resolution and regulatory audit purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of lawful processing.

Where retention beyond these periods is required by a specific legal obligation, court order, or regulatory requirement, dreamjill will retain the relevant data for the period required and will notify you where practicable.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by dreamjill:

• Right to be informed: The right to be notified of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of access: The right to request a copy of the personal data dreamjill holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by dreamjill.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to dreamjill's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer via the details provided in Section 14. dreamjill will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

The dreamjill platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. dreamjill does not knowingly collect personal data from individuals under the age of 21.

If dreamjill becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all associated data will be deleted, and any funds held in the account will be handled in accordance with PAGCOR's requirements for underage gambling incidents.

If you are a parent or guardian and believe that your child has registered on the dreamjill platform, please contact our support team immediately via live chat or at [email protected] so that we can take prompt action.

dreamjill reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, dreamjill will notify registered players by email or via a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

The most current version of this Privacy Policy will always be available on this page, with the effective date clearly indicated at the top. Your continued use of the dreamjill platform after the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how dreamjill protects your personal data.

dreamjill has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. The DPO is responsible for overseeing dreamjill's compliance with applicable data privacy laws and for handling data subject requests and complaints.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:

• 24/7 Live Chat: Available directly on the dreamjill platform — the fastest way to reach us for urgent privacy matters
• Email: [email protected] — please include "Privacy Request" in the subject line for data subject requests

dreamjill aims to acknowledge all privacy-related inquiries within 48 hours and to resolve data subject requests within fifteen (15) business days of receipt.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. By continuing to use dreamjill after this date, you confirm your acknowledgment of this Privacy Policy.